A Letter to Lucky Brand Jeans, Regarding Its Defective Pathwork Mailbag

Anyone who has seen me in the past 3+ years knows my purse. As you’ll read below, I bought Lucky’s large patchwork mailbag about that long ago and absolutely loved it. However, when it came time to replace it, I couldn’t find the large version and settled for the smaller bag. It also came with a different handle…which turned out to snap off every so often, requiring constant repairs. It has been, in a word, inconvenient. (And if I was to give a really good scolding, I’d say, “Disappointing,” too.)

I just read a review online that warned of this defective handle — so I’m not the only one.

So — a warning: They’re cute, but be careful when considering a handbag from Lucky Brand Jeans…unless you have a leathersmith in your household who delights in fixing the shoddy handle.

I just read a story about a man whose parents had a relatively new GE stove and the glass on the front exploded and broke into a million pieces. The dad had trouble getting anywhere with customer service and so the son contacted GE via Twitter and they were enormously helpful and his dad was super-happy because the oven was fixed almost immediately.

I realize my case is in all likelihood a matter of “buyer beware,” but I was so mad the darn thing broke again the other night, I emailed customerservice@luckybrand.net *and* I called them out on Twitter. We’ll see if Lucky is as concerned about its online rep as GE was…

Dear Lucky,

About three years ago, I bought one of your large patchwork mailbags. I loved it. It became my signature bag. In fact, my mother liked it so much that *she* bought an identical bag and whenever she visited me, we walked around with matching purses…

Eventually, however, the bag became a bit worn out and I realized I needed to replace it. I wanted the same bag. Sadly, I could not find the large bag anywhere — not on the Lucky site and not on Amazon. I eventually decided to go with the smaller version. I bought it at Macy’s on September 26, 2009 — my birthday.

As you know, it is almost September 26, 2010…and the strap on the second bag has broken countless times already. At first, I was able to glue it back together and make said repair every few weeks (cheaper than taking it to a professional who works with leather, although, in hindsight, I could have perhaps saved myself a lot of grief by getting a pro to fix it in the first place). At the same time, however, it’s not like this is a cheap knockoff I bought off the street. Sure, there are lots of more expensive purses out there, but I still paid decent money for this one.

And, alas, I was out with friends the other night and the OTHER side of the strap snapped off and now the bag is completely useless again. I am tired of trying to fix this defective handle. It’s a pain to glue it and it’s a pain to take it to a repair shop and to be without a bag for several days. When I spend $150+ on a purse, I expect it to at least make it to its first birthday in one piece.

So…even though I loved my first large patchwork mailbag more than any other purse I’ve ever had before, I’m afraid I don’t trust Lucky enough to risk buying another bag that might have shoddy craftsmanship. It’s a shame, but my next signature bag will not be a Lucky. And you’ve lost what was once a very happy customer.

Images attached so show the defective handle from both sides, as well as the now-useless purse in its entirety.

Best,

Lisa Lacy

Advertisements

Leave a comment

Filed under birthdays

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s